Delivery And Returns Information

Delivery Information

All our items are supplied in presentation boxes.  If you would like your item(s) to be gift wrapped please let us know when you place your order by contacting us at, quoting the order reference number.

 Standard UK Shipping – £10.00
Items will be posted using Royal Mail’s Special Delivery service and the tracking information will be sent to you via email at the time of dispatch.  We aim to dispatch your order within 2 working days.  A signature will be required on delivery. For limited time periods we do offer free UK shipping please refer to the banner and check out area if this is currently active.

Click & Collect – Free
Items ordered for collection in store will be ready to collect within 24 hours and we’ll email you to confirm when your order is ready.  The order must be collected by the person who has placed the order.
When collecting your order please bring:

  • The original payment card
  • Your confirmation email
  • A valid form of photo ID (driving licence, passport, citizen card)

If the above is not presented at the time of collection, we may not be able to supply you with your order.

 International Shipping – from £20.00

For non-UK orders, shipping starts from £20.00 and depends upon the value and size of the item.  Items will be posted using Royal Mail’s International Tracked service.  We aim to dispatch your order within 2 working days.  For a confirmed shipping quote please email us at with the details of the item(s) you wish to purchase and your shipping address.


Online Returns/Exchange Information

If you are not fully satisfied with an item ordered online, you can request a refund within 14 days of receiving your order.  In order to request a refund please contact us at the refund has been requested the item must be returned to us within 14 days.

All items returned to us for a refund or exchange must be in the original presentation packaging along with any paperwork supplied with the items (e.g. watch guarantee card).  The items must be unworn, and in their original pristine condition, free of any marks or scratches.

Please note that personalised or altered items are exempt from refund or exchange.  

Items can be returned to us in store or via post.  You will be responsible for paying shipping costs for returning your item, and we would recommend that items are returned to us using a tracked postage service.

Once we have received your returned item in satisfactory condition, a refund will be issued to the card or payment method used to make the purchase.  Any original shipping costs will be deducted from your refund.

In Store Returns/Exchange Information

Please contact the store manager on 020 8643 4381 for information on our return/exchange policy for items purchased in store.


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